Contact
Talk to a Real Human
No support ticket queue. No chatbot triage. Email lands directly in our team inbox and we usually reply within a working day.
General — feedback, partnerships, press, API
hello@folioradar.comBugs, feature requests, partnerships, press, API access — everything that isn’t privacy or security routes here. We read every message.
Privacy & data requests
privacy@folioradar.comAccount deletion, data export, GDPR / CCPA / Australian Privacy Act requests. Actioned within 30 days.
Security disclosure
security@folioradar.comFound a vulnerability? We’ll respond within 48 hours and credit responsible disclosure.
Where we’re based
FolioRadar is operated from Melbourne, Australia. We’re a small remote team — no head office to visit, no phone tree to navigate.
Response time
- Bug reports: within 24 hours, usually faster.
- Feature requests: we read everything and reply within a week.
- Partnership inquiries: within 2 working days.
- Security disclosures: within 48 hours, always.